Empirical evaluation of the revised technology acceptance model
Management Science
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
Businesses as Buildings: Metrics for the Architectural Quality of Internet Businesses
Information Systems Research
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
Factors influencing the usage of websites: the case of a generic portal in The Netherlands
Information and Management
Portals: toward an application framework for interoperability
Communications of the ACM - Voting systems
Research Note-Two Competing Perspectives on Automatic Use: A Theoretical and Empirical Comparison
Information Systems Research
Integrating perceived playfulness into expectation-confirmation model for web portal context
Information and Management
International Journal of Mobile Communications
Antecedents of application service continuance: A synthesis of satisfaction and trust
Expert Systems with Applications: An International Journal
m-Brand loyalty and post-adoption variations for the mobile data services: Gender differences
Computers in Human Behavior
Research Note---Online Users' Switching Costs: Their Nature and Formation
Information Systems Research
Understanding the dynamics of users' belief in software application adoption
International Journal of Information Management: The Journal for Information Professionals
A Comparative Analysis of Chinese Consumers' Increased vs. Decreased Online Purchases
Journal of Electronic Commerce in Organizations
Attracted to or Locked In? Predicting Continuance Intention in Social Virtual World Services
Journal of Management Information Systems
Personality and cognitive style as predictors of preference for working in virtual teams
Computers in Human Behavior
Identity ambiguity and the promises and practices of hybrid e-HRM project teams
The Journal of Strategic Information Systems
An empirical analysis of user evaluation factors on attitude and intention of using a search engine
International Journal of Business Information Systems
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Sustained website traffic through consumers' patronage at the post-adoption stages is known as a key to the survival of an online service provider. Although a firm's survival depends much on repeated use, whether or not a firm survives is also influenced by a variety of other behavioral outcomes that include, but are not limited to, word-of-mouth, willingness to pay, and inattentiveness to alternatives. Whereas post-adoption research has recently paid attention to repeated use, the information systems field still lacks a systematic investiation into other behavioral outcomes that transcend mere usage. In an attempt to extend the horizons of post-adoption research, we develop and test a model that explains post-adoption behaviors in the context of online services. First, drawing on a dual model of relationship maintenance in consumer behavior research, we propose a conceptual framework to study and explain online consumer behavior. In particular, our model predicts that two contrasting mechanisms, that is, dedication and constraint, are the main drivers of post-adoption phenomena (i.e., consumers' post-adoption reactions to online services-beliefs, attitudes, intentions, and behaviors). We empirically test the proposed dual model through the use of data collected from 510 users of online portals. The results of structural equation modeling analysis indicate that, as expected, the dedication- and constraint-based mechanisms simultaneously, yet differentially, determine online consumer behavior. In general, our findings suggest that it is essential in examining the complex nature of post-adoption phenomena to take into account the interplay of the dedication- and constraint-based mechanisms.