Consumer trust in an Internet store
Information Technology and Management
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
The development of initial trust in an online company by new customers
Information and Management
Dimensional hierarchy of retail website quality
Information and Management
A Theoretical Integration of User Satisfaction and Technology Acceptance
Information Systems Research
Literature derived reference models for the adoption of online shopping
Information and Management
Decision Support Systems
Perceived Information Quality in Data Exchanges: Effects on Risk, Trust, and Intention to Use
Information Systems Research
Determinants of e-repurchase intentions: An integrative model of quadruple retention drivers
Information and Management
Journal of Management Information Systems
Journal of Management Information Systems
International Journal of Electronic Commerce
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Measuring consumer satisfaction in internet banking: a core framework
Communications of the ACM - The psychology of security: why do good users make bad decisions?
The Moderating Effect of Transaction Experience on the Decision Calculus in On-Line Repurchase
International Journal of Electronic Commerce
Post-Adoption Behaviors of E-Service Customers: The Interplay of Cognition and Emotion
International Journal of Electronic Commerce
Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty
Journal of Management Information Systems
Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
Dynamics of Trust Revision: Using Health Infomediaries
Journal of Management Information Systems
User satisfaction with an internet-based portal: An asymmetric and nonlinear approach
Journal of the American Society for Information Science and Technology
Online purchase intentions: A multi-channel store image perspective
Information and Management
The Influence of Website Characteristics on a Consumer's Urge to Buy Impulsively
Information Systems Research
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Previous research on online consumer purchases has focused on increased purchases and neglected decreased purchases. However, factors impacting these purchases are different. Drawing on the two-factor theory, in this paper, the authors compare factors affecting increase and decrease in Chinese consumers' online purchases. The authors conducted separate group analyses with PLS. The results show that consumers' perception of service quality significantly affects increases in their online purchasing behavior, whereas their perception of website quality significantly affects decreases in online purchasing. These results show that e-tailers must not only focus on factors that promote online shopping but also those that deter consumers from making online purchases.