Empirical evaluation of the revised technology acceptance model
Management Science
International Journal of Human-Computer Studies
E-commerce and the information market
Communications of the ACM
Intelligent Systems for Business: Expert Systems with Neural Networks
Intelligent Systems for Business: Expert Systems with Neural Networks
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Information Technology and Management
Customer Satisfaction in Virtual Environments: A Study of Online Investing
Management Science
When Subordinates Become IT Contractors: Persistent Managerial Expectations in IT Outsourcing
Information Systems Research
Building Effective Online Marketplaces with Institution-Based Trust
Information Systems Research
Toward Contextualized Theories of Trust: The Role of Trust in Global Virtual Teams
Information Systems Research
A Theoretical Integration of User Satisfaction and Technology Acceptance
Information Systems Research
Is anybody out there?: antecedents of trust in global virtual teams
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
Decision Support Systems
Do I Trust You Online, and If So, Will I Buy? An Empirical Study of Two Trust-Building Strategies
Journal of Management Information Systems
The Influence of Multimedia on Improving the Comprehension of Organizational Information
Journal of Management Information Systems
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Trust and TAM in online shopping: an integrated model
MIS Quarterly
A Research Agenda for Trust in Online Environments
Journal of Management Information Systems
Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members
Journal of Management Information Systems
Trust-Assuring Arguments in B2C E-commerce: Impact of Content, Source, and Price on Trust
Journal of Management Information Systems
Time: a method of detecting the dynamic variances of trust
Proceedings of the 4th workshop on Information credibility
Explaining mobile community user participation from a social capital perspective
International Journal of Mobile Communications
Trust in health websites: a review of an emerging field
Proceedings of the 1st ACM International Health Informatics Symposium
Journal of Management Information Systems
Examining mobile banking user adoption from the perspectives of trust and flow experience
Information Technology and Management
Understanding users' initial trust in mobile banking: An elaboration likelihood perspective
Computers in Human Behavior
Detecting Fake Medical Web Sites Using Recursive Trust Labeling
ACM Transactions on Information Systems (TOIS)
Decoupling, re-engaging: managing trust relationships in implementation projects
Information Systems Journal
An empirical examination of continuance intention of mobile payment services
Decision Support Systems
A Comparative Analysis of Chinese Consumers' Increased vs. Decreased Online Purchases
Journal of Electronic Commerce in Organizations
Journal of Management Information Systems
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This study explores the process by which trust evolves over time. There have been a number of studies underscoring the importance of trust in the online environment. However, most trust studies have concentrated on the initial trust, and there is little known about how trust beliefs evolve over time. The dynamics of trust are of particular importance in the use of infomediaries (online information providers), among which health infomediaries are the most important for Web consumers in dealing with their wellness and health issues. We investigate the evolution of trust using the case of health infomediaries. The examination of the temporal changes in trust was carried out through two approaches-comparative statics and dynamic analyses. The research method was laboratory experiment and the data were collected for two episodes of encounters. Two comparative statics models and one dynamic model were estimated in order to examine the parameter changes from one episode of encounter to the next as well as the dynamics of belief changes. The results of analysis show that the structure of trust changes over time and information quality becomes the single most important antecedent in infomediary trust building in the later stages of use. Furthermore, our study also indicates that satisfaction plays an important role in changing Web customers' trust beliefs. Contributions as well as research and managerial implications are discussed.