Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
Information systems outsourcing: a literature analysis
Information and Management
ACM Transactions on Software Engineering and Methodology (TOSEM)
Understanding the outsourcing learning curve: A longitudinal analysis of a large Australian company
Information Systems Frontiers
Dynamics of Trust Revision: Using Health Infomediaries
Journal of Management Information Systems
Using process mining to identify coordination patterns in IT service management
Decision Support Systems
Journal of Global Information Management
Journal of Global Information Management
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This paper investigates the persistence of managerial expectations in an IT outsourcing context where the traditional relationship between supervisor and subordinate changes to one of client-manager and contractor. A mixed-method approach was used, in which a qualitative methodology preceded a large-scale quantitative survey. Data were collected from 147 survivors of a government IT organization which had undergone IT outsourcing in the previous year. Findings show that role overload, the presence of strong ties between manager and contractor, and the lack of prior outsourcing experience increased the persistence of managerial expectations. In turn, persistence of expectations had a distinct influence on managerial perceptions of contractor performance.