Survey of IT outsourcing experiences in US and UK organizations
Journal of Global Information Management
Evolution and organizational information systems: an assessment of Nolan's stage model
Communications of the ACM
Outsourcing information systems: drawing lessons from a banking case study
European Journal of Information Systems
IT outsourcing evolution---: past, present, and future
Communications of the ACM - Wireless networking security
A relationship perspective on IT outsourcing
Communications of the ACM - Mobile computing opportunities and challenges
Portfolios of Control in Outsourced Software Development Projects
Information Systems Research
When Subordinates Become IT Contractors: Persistent Managerial Expectations in IT Outsourcing
Information Systems Research
IT Outsourcing Strategies: Universalistic, Contingency, and Configurational Explanations of Success
Information Systems Research
Information systems outsourcing: a survey and analysis of the literature
ACM SIGMIS Database
Information systems outsourcing: a literature analysis
Information and Management
Information Technology Outsourcing in Australia
Information Resources Management Journal
A review of the IT outsourcing literature: Insights for practice
The Journal of Strategic Information Systems
Information and Management
Impact of information systems outsourcing: a study of Indian banking sector
International Journal of Business Information Systems
Effective information technology (IT) governance mechanisms: An IT outsourcing perspective
Information Systems Frontiers
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Outsourcing continues to capture the attention of researchers as more companies move to outsourcing models as part of their business practice. Two areas frequently researched and reported in the literature are the reasons why a company decides to outsource, and outsourcing success factors. This paper describes an in-depth, longitudinal case study that explores both the reasons why the company decided to outsource and factors that impact on success. The paper describes how Alpha, a very large Australian communications company, approached outsourcing and how its approach matured over a period of 9 years. The paper concludes that although a number of reasons are proposed for a company's decision to outsource, lowering costs was the predominant driver in this case. We also describe other factors identified as important for outsourcing success such as how contracts are implemented, the type of outsourcing partner arrangement, and outsourcing vendor capabilities.