Management strategies for information technology
Management strategies for information technology
Determinants of information technology outsourcing: a cross-sectional analysis
Journal of Management Information Systems
A descriptive study on the outsourcing of information systems functions
Information and Management
IT outsourcing as strategic partnering: the case of the UK inland revenue
European Journal of Information Systems
Strategic Sourcing of Information Systems: Perspectives and Practices
Strategic Sourcing of Information Systems: Perspectives and Practices
The effect of service quality and partnership on the outsourcing of information systems functions
Journal of Management Information Systems
Information Systems Outsourcing by Large American Industrial Firms: Choices and Impacts
Information Resources Management Journal
An examination of the trade-off between internal and external IT capabilities
The Journal of Strategic Information Systems
Understanding the outsourcing learning curve: A longitudinal analysis of a large Australian company
Information Systems Frontiers
Success and failure in IT outsourcing by government agencies: two Australian case studies
International Journal of Business Information Systems
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In Australia, popular discussion of the growing market in outsourcing information technology IT has been spurred by decisions of several large companies and the Australian government to outsource IT operations but there has been little academic research into IT outsourcing in Australia. This paper reports on research into Australian IT outsourcing based on data collected in 1999. The primary research objectives were to identify the IT functions that were outsourced and the reasons for outsourcing. Secondary research objectives were ascertaining the incidence of IT outsourcing amongst Australian organisations, the costs and benefits of IT outsourcing, possible changes in modes of and motivations for IT outsourcing and factors that are associated with successful IT outsourcing arrangements. The research used quantitative and qualitative methods. A survey was used to collect data from 277 informants. Six interviews were used to explore managers' reasons for outsourcing and relate these to the success of outsourcing arrangements. The nature of and motivations for outsourcing have evolved; for example, cost saving is not if it ever was the prime motivator. The three most important factors driving outsourcing in Australia are access to skills, improved service quality and increasing managers' ability to focus on core business activities. Decisions to outsource were weakly associated with company size but not with industry sectors. The factors most associated with successful IT outsourcing were the cultural match between the service provider and client, and the nature of the contractual arrangements-partnerships are more fruitful than rigidly interpreted black letter contracts. Outsourcing not just of IT is becoming increasingly popular; we suggest reasons for this and propose further research.