A transaction cost model of IT outsourcing
Information and Management
Journal of Management Information Systems
Manager's Guide to Making Decisions About Information Systems
Manager's Guide to Making Decisions About Information Systems
Information Technology Outsourcing in Australia
Information Resources Management Journal
IT outsourcing in interagency collaborations: lessons from public safety networks
Proceedings of the 11th Annual International Digital Government Research Conference on Public Administration Online: Challenges and Opportunities
Lean principles in IT services: a case study on implementation and best practices
International Journal of Business Information Systems
International Journal of Business Information Systems
International Journal of Business Information Systems
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Based on two in-depth case studies, this paper contributes to our understanding of IT outsourcing by government agencies. One of the agencies studied considered IT outsourcing to have been a successful initiative and the other considered it to be a failure. While there is no set formula that would ensure success in an outsourcing arrangement, the studies show that success or failure is directly related to the initial mechanisms in place to control the parties' interaction throughout their relationship. These cases also confirm that outsourcing is both a complex and a strategic business tool.