Extreme programming explained: embrace change
Extreme programming explained: embrace change
ICSE COMPANION '07 Companion to the proceedings of the 29th International Conference on Software Engineering
Enterprise Resource Planning (ERP) in a construction company
International Journal of Business Information Systems
The productivity of large business information system development
International Journal of Business Information Systems
Success and failure in IT outsourcing by government agencies: two Australian case studies
International Journal of Business Information Systems
Realizing business value of agile IT applications: antecedents in the supply chain networks
Information Technology and Management
Information Technology and Management
Artful making: what managers need to know about how artists work
Artful making: what managers need to know about how artists work
Agility in a small software firm: a sense-and-respond analysis
International Journal of Business Information Systems
Software Engineering: A Practitioner's Approach
Software Engineering: A Practitioner's Approach
Aligning software processes with strategy
MIS Quarterly
IS development/IT operations alignment in system development projects: a multi-method research
International Journal of Business Information Systems
International Journal of Business Information Systems
International Journal of Business Information Systems
An empirical study on information technology enabled services enterprises in India
International Journal of Business Information Systems
Hi-index | 0.00 |
Lean methodologies are adopted into the information technology (IT) industry to eliminate waste and maximise business value to the customers. The global services models today provide ample scope to apply lean practices to IT services delivery and thereby to create robust partnerships between the vendors and the customers. The purpose of this paper is to identify some of the best practices in lean methodology as applicable to the IT service delivery and to exemplify the implementation in the context of a case study. The best practices mentioned in the paper are confined to our prioritisation of the observations and to identify the candidates that inject waste into the operations. A case study approach has been adopted to summarise the understanding and findings of our research. Many areas that inject waste into the IT services have been highlighted with supporting recommendations to eliminate such non-value added work.