Public management information systems: theory and prescription
Public Administration Review - Special issue: public management information systems
Information Technology Outsourcing: Conceptualizing Practice in the Public and Private Sector
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 7 - Volume 7
Information systems outsourcing: a survey and analysis of the literature
ACM SIGMIS Database
Success and failure in IT outsourcing by government agencies: two Australian case studies
International Journal of Business Information Systems
A review of the IT outsourcing literature: Insights for practice
The Journal of Strategic Information Systems
| Hi-index | 0.00 |
In this paper, we report on research in progress on how IT outsourcing fares in digital government settings. Our research is motivated by the twin goals of (1) analyzing the antecedents for successful IT outsourcing in the public sector and (2) understanding the role of collaboration between public agencies in their ability to achieve its outsourcing goals with a privately owned outsourcing vendor. Public Safety networks (PSNs) are collaborative initiatives created for facilitating communication and sharing information among various first responder agencies at different governmental levels and geographies. The interorganizational nature of PSNs makes their IT infrastructure extremely complex. Outsourced complex projects are especially dependent on the quality of outsourcing relationships. In the case of PSNs, this relationship is cross-sectoral, which, according to the literature, poses additional challenges. Our extensive data set includes more than seventy PSNs. Forty PSNs in the sample outsource; almost all report achieving their outsourcing goals. This satisfaction level is unusually high. We propose that the collaborative nature of the PSNs explains their ability to build successful relationships with a private IT outsourcing vendor. We review the IT outsourcing literature, present a preliminary analysis of our data set, and discuss the implications of our findings for the academic and practitioner communities in this poster session.