A review of the IT outsourcing literature: Insights for practice

  • Authors:

  • Mary C. Lacity;Shaji A. Khan;Leslie P. Willcocks

  • Affiliations:

  • University of Missouri-St. Louis, One University Boulevard, St. Louis, MO 63121, USA;University of Missouri-St. Louis, One University Boulevard, St. Louis, MO 63121, USA;Information Systems and Innovation Group, Department of Management, London School of Economics, Houghton Street, London WC2a 2AE, UK

  • Venue:
  • The Journal of Strategic Information Systems
  • Year:
  • 2009

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Abstract

This paper reviews research studies of information technology outsourcing (ITO) practice and provides substantial evidence that researchers have meaningfully and significantly addressed the call for academics to produce knowledge relevant to practitioners. Based on a review of 191 IT outsourcing articles, we extract the insights for practice on six key ITO topics relevant to practitioners. The first three topics relate to the early 1990s focus on determinants of IT outsourcing, IT outsourcing strategy, and mitigating IT outsourcing risks. A focus on best practices and client and supplier capabilities developed from the mid-1990s and is traced through to the late 2000s, while relationship management is shown to be a perennial and challenging issue throughout the nearly 20years under study. More recently studies have developed around offshore outsourcing, business process outsourcing and the rise, decline and resurrection of application service provision. The paper concludes by pointing to future challenges and developments.