Managing the software process
A dialectic view of information systems outsourcing: pros and cons
Information and Management
The role of trust in outsourced IS development projects
Communications of the ACM
Case Studies for Method and Tool Evaluation
IEEE Software
SAICSIT '03 Proceedings of the 2003 annual research conference of the South African institute of computer scientists and information technologists on Enablement through technology
Trust-building mechanisms utilized in outsourced IS development projects: a case study
Information and Management
Critical factors in software outsourcing: a pilot study
Proceedings of the 2004 ACM workshop on Interdisciplinary software engineering research
A Grounded Theory Analysis of E-Collaboration Effects for Distributed Project Management
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 08
Journal of Systems and Software
Information and Software Technology
Vendors' perspectives on trust and control in offshore information systems outsourcing
Information and Management
A review of the IT outsourcing literature: Insights for practice
The Journal of Strategic Information Systems
Employee competency maturity model and its application in global software outsourcing
International Journal of Computer Applications in Technology
Information and Software Technology
Critical success factors for offshore software development outsourcing vendors: an empirical study
PROFES'10 Proceedings of the 11th international conference on Product-Focused Software Process Improvement
Software development outsourcing relationships trust: a systematic literature review protocol
EASE'10 Proceedings of the 14th international conference on Evaluation and Assessment in Software Engineering
Determinants of relationship quality for IS/IT outsourcing success in public sector
Information Systems Frontiers
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This paper investigates trust in software outsourcing relationships. The study is based on an empirical investigation of eighteen high maturity software vendor companies based in India. Our analysis of the literature suggests that trust has received a lot of attention in all kinds of business relationships. This includes inter-company relationships, whether cooperative ventures or subcontracting relationships, and relationship among different parts of a single company. However, trust has been relatively under-explored in software outsourcing relationships. In this paper, we present a detailed empirical investigation of trust in commercial software outsourcing relationships. The investigation presents what vendor companies perceive about getting trust from client companies in outsourcing relationships. We present the results in two parts-(1) achieving trust initially in outsourcing relationships and (2) maintaining trust in ongoing outsourcing relationships. Our findings confirm that the critical factors to achieving trust initially in an outsourcing relationship include previous clients' reference and experience of vendor in outsourcing engagements. Critical factors identified for maintaining trust in an established outsourcing relationship include transparency, demonstrability, honesty, process followed and commitment. Our findings also suggest that trust is considered to be very fragile in outsourcing relationships.