Critical success factors for offshore software development outsourcing vendors: an empirical study

  • Authors:

  • Siffat Ullah Khan;Mahmood Niazi;Rashid Ahmad

  • Affiliations:

  • School of Computing and Mathematics, Keele University, Keele, UK;School of Computing and Mathematics, Keele University, Keele, UK;College of EME, National University of Science & Technology, Rawalpindi, Pakistan

  • Venue:
  • PROFES'10 Proceedings of the 11th international conference on Product-Focused Software Process Improvement
  • Year:
  • 2010

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Abstract

CONTEXT – Offshore software development outsourcing is a contractual business of high quality software production with significant cost-saving. OBJECTIVE – The objective of this research paper is to analyse the factors that influence software outsourcing clients in the selection of offshore software outsourcing vendors. METHOD – We have performed questionnaire surveys with 53 experts. We asked the participants to rank each success factor on a five-point scale to determine the perceived importance of each success factor. Our survey included success factors identified in the previous findings of systematic literature review study. RESULTS – Our study reveal both cost-saving and appropriate infrastructure as the most influential factors in the selection of outsourcing vendors. Our results also indicate that appropriate infrastructure, cost-saving and efficient project management are common success factors across different groups of practitioners. CONCLUSIONS – Cost-saving and appropriate infrastructure should be considered as the prime factors in the selection process of software development outsourcing vendors.