Managing the software process
Computing in India: an Asian elephant learning to dance
Communications of the ACM - Special issue Participatory Design
A dialectic view of information systems outsourcing: pros and cons
Information and Management
The role of trust in outsourced IS development projects
Communications of the ACM
Qualitative Methods in Empirical Studies of Software Engineering
IEEE Transactions on Software Engineering
Interorganizational systems and trust in strategic alliances
ICIS '99 Proceedings of the 20th international conference on Information Systems
Initial trust, perceived risk, and the adoption of internet banking
ICIS '00 Proceedings of the twenty first international conference on Information systems
Software Process Improvement Problems in Twelve Software Companies: An Empirical Analysis
Empirical Software Engineering
Case Studies for Method and Tool Evaluation
IEEE Software
Trust-building mechanisms utilized in outsourced IS development projects: a case study
Information and Management
Managing cross-cultural issues in global software outsourcing
Communications of the ACM - Human-computer etiquette
Case Studies for Software Engineers
Proceedings of the 26th International Conference on Software Engineering
Studying Software Engineers: Data Collection Techniques for Software Field Studies
Empirical Software Engineering
Journal of Systems and Software
Vendors' perspectives on trust and control in offshore information systems outsourcing
Information and Management
The Journal of Strategic Information Systems
The role of agile practices in disaster management and recovery: a case study
CASCON '09 Proceedings of the 2009 Conference of the Center for Advanced Studies on Collaborative Research
Trust dynamics in global software engineering
Proceedings of the 2010 ACM-IEEE International Symposium on Empirical Software Engineering and Measurement
Expert Systems with Applications: An International Journal
A preliminary structure of software outsourcing vendors' readiness model
Proceedings of the 11th International Conference on Product Focused Software
Employee competency maturity model and its application in global software outsourcing
International Journal of Computer Applications in Technology
A review of non-technical issues in global software development
International Journal of Computer Applications in Technology
Information and Software Technology
Critical success factors for offshore software development outsourcing vendors: an empirical study
PROFES'10 Proceedings of the 11th international conference on Product-Focused Software Process Improvement
Software development outsourcing relationships trust: a systematic literature review protocol
EASE'10 Proceedings of the 14th international conference on Evaluation and Assessment in Software Engineering
Stakeholder Challenges in Information Systems Project Offshoring: Client and Vendor Perspectives
International Journal of Information Technology Project Management
Journal of Global Information Management
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Our research objective is to understand software outsourcing practitioners' perceptions of the role of trust in managing client-vendor relationships and the factors that are critical to trust in off-shore software outsourcing relationships. Participants were 12 Vietnamese software development practitioners developing software for Far Eastern, European, and American clients. They identified that cultural understanding, creditability, capabilities, and personal visits are important factors in gaining the initial trust of a client, while cultural understanding, communication strategies, contract conformance, and timely delivery are vital factors in maintaining that trust. We contrast Vietnamese and Indian practitioners' views on factors affecting trust relationships.