Trust dynamics in global software engineering

Authors:
Samireh Jalali;Cigdem Gencel;Darja Šmite
Affiliations:
Blekinge Institute of Technology, Ronneby, Sweden;Blekinge Institute of Technology, Ronneby, Sweden;Blekinge Institute of Technology, Ronneby, Sweden
Venue:
Proceedings of the 2010 ACM-IEEE International Symposium on Empirical Software Engineering and Measurement
Year:
2010

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Abstract

Trust is one of the key factors that determines success or failure of any software project. However, achieving and maintaining trust in distributed software projects, when team members are geographically, temporally and culturally distant from each other, is a remarkable challenge. This paper explores the dynamics of trust and best practices performed in software organizations to address trust-related issues in global software engineering. Semi-structured interviews were conducted in six different distributed software development organizations and a resulting trust dynamics model is presented. Based on the findings, the paper also provides suggestions for the industry to achieve trust in distributed collaborations.