Airline reservations systems: lessons from history
MIS Quarterly
A social process model of user-analyst relationships
MIS Quarterly
Corporate systems management: an overview and research perspective
Communications of the ACM
Contracting for software development
Management Science
Incomplete contracting issues in information systems development outsourcing
Decision Support Systems
Sequential patterns in information systems development: an application of a social process model
ACM Transactions on Information Systems (TOIS)
Developing an historical tradition in MIS research
MIS Quarterly
The role of trust in outsourced IS development projects
Communications of the ACM
ICIS '97 Proceedings of the eighteenth international conference on Information systems
Blowing the whistle on troubled software projects
Communications of the ACM
Interpreting Information Systems in Organizations
Interpreting Information Systems in Organizations
Market, Hierarchy, and Trust: The Knowledge Economy and the Future of Capitalism
Organization Science
Portfolios of Control in Outsourced Software Development Projects
Information Systems Research
Information systems outsourcing: a survey and analysis of the literature
ACM SIGMIS Database
IT Outsourcing Success: A Psychological Contract Perspective
Information Systems Research
Journal of Management Information Systems
Procurement strategies for information systems
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Information technology, incentives, and the optimal number of suppliers
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Information Technology Outsourcing (Advances in Management Information Systems)
Information Technology Outsourcing (Advances in Management Information Systems)
Establishing and maintaining trust in software outsourcing relationships: An empirical investigation
Journal of Systems and Software
Design science in information systems research
MIS Quarterly
A review of the IT outsourcing literature: Insights for practice
The Journal of Strategic Information Systems
The strategic value of IT insourcing: An IT-enabled business process perspective
The Journal of Strategic Information Systems
Client strategies in vendor transition: A threat balancing perspective
The Journal of Strategic Information Systems
Impact of information systems outsourcing: a study of Indian banking sector
International Journal of Business Information Systems
The Journal of Strategic Information Systems
The Journal of Strategic Information Systems
The Impacts of Network Governance on the Performance of ITO: A Study of Taiwanese Firms
Journal of Global Information Management
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This paper provides a longitudinal description and analysis of the evolving relationships between a university and vendors contracted to develop software systems. A contextualised social process model is developed and employed using data gathered over the decade-long process, focussing on the early years. The right levels of control and trust are conceptualised to lead to confidence that the development process is set on the right course. The study gives unique insights into the contractual software development process from a client's perspective together with pointers for more general applications of the findings related to control, trust, and bargaining power in customised information system development. The analysis of the data reveals how the client's actions oscillated between trust and control in three areas: performance, price level, and observed behaviour.