A field study of the software design process for large systems
Communications of the ACM
Critical issues in information systems research
XSEL'S progress: the continuing journey of an expert system
XSEL'S progress: the continuing journey of an expert system
A scientific methodology for MIS case studies
MIS Quarterly
A social process model of user-analyst relationships
MIS Quarterly
Social Analyses of Computing: Theoretical Perspectives in Recent Empirical Research
ACM Computing Surveys (CSUR)
Power, politics, and MIS implementation
Communications of the ACM
Toward Creative Systems Design
Toward Creative Systems Design
Management Information Systems: A Contemporary Perspective
Management Information Systems: A Contemporary Perspective
Corporation of the 1990s: Information Technology and Organizational Transformation
Corporation of the 1990s: Information Technology and Organizational Transformation
ICIS '97 Proceedings of the eighteenth international conference on Information systems
ACM SIGMIS Database - Special issue on Critical analysis of ERP systems: the macro level
ACM SIGMIS Database - Special issue on critical analyses of ERP systems: the macro level
Information Technology and Management
Reaching out for commitments: systems development as networking
Social thinking
Team structure and team performance in IS development: a social network perspective
Information and Management
Software development: processes and performance
IBM Systems Journal
European Journal of Information Systems - Special issue: Action in language, organisations and information systems
Journal of Management Information Systems - Special section: Data mining
The Effects of Information Technology Project Complexity on Group Interaction
Journal of Management Information Systems
A study in forms of organisational change induced by enterprise resource planning
International Journal of Information Systems and Change Management
Making e-Government systems workable: Exploring the evolution of frames
The Journal of Strategic Information Systems
The Journal of Strategic Information Systems
Genre Combinations: A Window into Dynamic Communication Practices
Journal of Management Information Systems
Collaborative systems development in disaster relief: The impact of multi-level governance
Information Systems Frontiers
A study of interactive qualitative at online shopping behavior
WSEAS Transactions on Information Science and Applications
Factors that affect software systems development project outcomes: A survey of research
ACM Computing Surveys (CSUR)
Informing strategic IS change: Towards a 'meta-learning' framework
The Journal of Strategic Information Systems
Information Systems implementation failure: Insights from prism
International Journal of Information Management: The Journal for Information Professionals
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We trace the process of developing and implementing a materials management system in one company over a 15-year period. Using a process research model developed by Newman and Robey, we identify 44 events in the process and define them as either encounters or episodes. Encounters are concentrated events, such as meetings and announcements, that separate episodes, which are events of longer duration. By examining the sequence of events over the 15 years of the case, we identify a pattern of repeated failure, followed by success. Our discussion centers on the value of detecting and displaying such patterns and the need for theoretical interpretation of recurring sequences of events. Five alternative theoretical perspectives, originally proposed by Kling, are used to interpret the sequential patterns identified by the model. We conclude that the form of the process model allows researchers who operate from different perspectives to enrich their understanding of the process of system development.