Expertise transfer for expert system design
Expertise transfer for expert system design
Development of computer-based information systems: A communication framework
ACM SIGMIS Database
Information requirements specification I: Brainstorming collective decision-making approach
Information Processing and Management: an International Journal
Successful application of communication techniques to improve the systems development process
Information and Management
Information technology and organisational change
Information technology and organisational change
Knowledge acquisition using structured interviewing: an empirical investigation
Journal of Management Information Systems
Requirements gathering: the human factor
Communications of the ACM
Sequential patterns in information systems development: an application of a social process model
ACM Transactions on Information Systems (TOIS)
Examining project history narratives: an analytic approach
Proceedings of the IFIP TC8 WG 8.2 international conference on Information systems and qualitative research
Proceedings of the IFIP TC8 WG 8.2 international conference on Information systems and qualitative research
Software Engineering Economics
Software Engineering Economics
Managers Divided: Organisation Politics and Information Technology Management
Managers Divided: Organisation Politics and Information Technology Management
Semantic Structuring in Analyst Acquisition and Representation of Facts in Requirements Analysis
Information Systems Research
Management information requirements assessment: the state of the art
ACM SIGMIS Database
Journal of Management Information Systems
Cognitive fit in requirements modeling: a study of object and process methodologies
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Using a case study to test the role of three key social enablers in ERP implementation
Information and Management
European Journal of Information Systems - Special issue: From technical to socio-technical change: Tackling the human and organizational aspects of systems development projects
Research methods in computing: what are they, and how should we teach them?
ITiCSE-WGR '06 Working group reports on ITiCSE on Innovation and technology in computer science education
Moving beyond user participation to achieve successful IS design
Communications of the ACM
Generating user stories in groups
CRIWG'09 Proceedings of the 15th international conference on Groupware: design, implementation, and use
Storytelling in interaction: agility in practice
XP'06 Proceedings of the 7th international conference on Extreme Programming and Agile Processes in Software Engineering
International Journal of Technology and Human Interaction
Understanding User Dissatisfaction: Exploring the Role of Fairness in IT-Enabled Change
Journal of Organizational and End User Computing
Defining value-based objectives for ERP systems planning
Decision Support Systems
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This paper reports on a participant-observation study examining how clients use narratives to convey information during ERP requirements analysis interviews. Techniques drawn from narrative analysis are used to analyze the structure and content of different types of narratives clients tell during requirements analysis interviews. First, findings reveal that interviewees organized their experience, sought to persuade listeners, and conveyed information to analysts using "stories," "habitual," and "hypothetical" narratives. We argue that cClient narratives provide a pragmatic view of the information system, offering insight into the ways the system is actually used and the habitual practices of the work environment. Second, narratives function to signal the embeddedness of the information system in its larger organizational and social context.While analysts may be inclined to dismiss narratives as messy or asuncodeable data, we argue that the insights they provide merit attention. To the degree that narratives give insight into users' perspectives on organizational issues, they provide knowledge that is essential to any information systems project. This is especially true for ERP projects that, unlike other systems projects, seek to integrate processes spanning the entire organization. ERP projects typically require departments with very different priorities and vocabularies to radically rethink the organization and its habitual practices. Work habits, values, and dilemmas faced by users as recounted in narratives are likely to carry over after the legacy system has been removed. Hence, a sound grasp of these factors is surely advantageous for analysts in assessing the current and future environment of the organization. Future implications for research and practice are also discussed.