Moving beyond user participation to achieve successful IS design

Authors:
Erica L. Wagner;Gabriele Piccoli
Affiliations:
Cornell University, Ithaca, NY;-
Venue:
Communications of the ACM
Year:
2007

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Abstract

A call for user engagement cannot be scheduled at a specific point in the software development process. Valuable user input comes in waves throughout the project and developers would do best to listen and learn.