User participation in system development revisited
Information and Management
The effect of user engagement on system success: a meta-analytical integration of research findings
Information and Management
Experiences using systematic review guidelines
Journal of Systems and Software
Applying Systematic Reviews to Diverse Study Types: An Experience Report
ESEM '07 Proceedings of the First International Symposium on Empirical Software Engineering and Measurement
Moving beyond user participation to achieve successful IS design
Communications of the ACM
The Role of User Participation in Information Systems Development: Implications from a Meta-Analysis
Journal of Management Information Systems
Research synthesis in software engineering: A tertiary study
Information and Software Technology
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Context: In the last four decades involving users in the software development process is claimed to have a positive impact on the success of that software. However, previous reviews on this topic have produced conflicting results. Objectives: Our aim is to present a review on user involvement in software development process and investigate its relationship to software system success. Methods: For our exploration, we performed a Systematic Literature Review using the guidelines provided in the Evidence Based Software Engineering literature. Results: 87 relevant empirical studies were selected and reviewed that investigate various perspectives and concepts of user involvement in software development process during the period of 1980--2012. Among 87 studies reviewed, 59 report that user involvement positively contributes to system success, 7 suggest a negative contribution and 21 are uncertain. Conclusions: Our results show an overall positive impact of user involvement on system success. It also suggests that the relationship between user involvement and system success is neither direct nor simple, and it depends on many different factors and conditions surrounding systems development processes.