Involving End Users to Mitigate Risk in IS Development Projects

Authors:
Chintan Amrit;Jos van Hillegersberg;Bart van Diest
Affiliations:
Department of Industrial Engineering and Business Information Systems, School of Management and Governance, University of Twente, Enschede, The Netherlands;Department of Industrial Engineering and Business Information Systems, School of Management and Governance, University of Twente, Enschede, The Netherlands;First Consulting B.V., Enschede, The Netherlands
Venue:
Journal of Organizational and End User Computing
Year:
2013

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Abstract

In this paper the authors aim to gain insight into the relationship between user participation modes and project risk factors, and then they constructed a model that can be used to determine how user participation can be successfully applied in ISD projects with a given set of risk factors. The authors performed an in-depth literature review, which aims to clarify the concept of user participation as part of risk management. They then report on the results of a case study in Cap Gemini where we conduct an exploratory research of the application of user participation in practice. For this exploratory research, a quantitative and qualitative research method was designed in the form of a survey and interviews. Through the results from their case study, the authors gained insight into the relationship between user participation and IS project risk and also determine how user participation can be used to mitigate such risk.