The impacts of user review on software responsiveness: Moderating requirements uncertainty

  • Authors:

  • Jack Shih-Chieh Hsu;Chien-Lung Chan;Julie Yu-Chih Liu;Houn-Gee Chen

  • Affiliations:

  • Department of Management Information Systems, University of Central Florida, Orlando, FL 32816-1400, United States;Department of Information Management, Yuan Ze University, 135 Yuan Tung Road, Chung-Li 320, Taiwan, ROC;Department of Information Management, Yuan Ze University, 135 Yuan Tung Road, Chung-Li 320, Taiwan, ROC;Department and Graduate Institute of Business Administration, National Taiwan University, No. 1, Sec. 4, Roosevelt Road, Taipei 10617, Taiwan, ROC

  • Venue:
  • Information and Management
  • Year:
  • 2008

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Abstract

Rapidly changing business environments and evolving processes increase the uncertainties in IS development. To produce a high-quality system that responds to user needs is challenging. We attempted to determine whether user reviews during the development process could reduce uncertainties and improve the product. Technology structuration theory indicated that users, as actors participating in reviews during the development of a system, could help reduce uncertainty in the organizational requirements and thus improve the software product. A survey of system developers indicated that user requirements uncertainty had a direct, negative effect on software responsiveness but that user review, serving as a moderator, could reduce this effect.