Management information systems: conceptual foundations, structure, and development (2nd ed.)
Management information systems: conceptual foundations, structure, and development (2nd ed.)
An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
Rethinking the concept of user involvement
MIS Quarterly
A discrepancy model of end-user computing involvement
Management Science
Group process and conflict in system development
Management Science
User involvement and user satisfaction: an exploratory contingency model
Information and Management
Information Systems
Management Information Systems
Management Information Systems
The role of IS personnel in Web-based systems development: the case of a health care organization
SIGCPR '00 Proceedings of the 2000 ACM SIGCPR conference on Computer personnel research
Information Systems Knowledge: Foundations, Definitions, and Applications
Information Systems Frontiers
Important human factors for systems development success: a user focus
Strategies for managing IS/IT personnel
Toward a contingency model for selecting an information system prototyping strategy
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Field Experiences with eXtreme Programming: Developing an Emergency Response System
Journal of Management Information Systems
Information and Management
An Integrated Performance Model Information Systems Projects
Journal of Management Information Systems
The impacts of user review on software responsiveness: Moderating requirements uncertainty
Information and Management
The Role of User Participation in Information Systems Development: Implications from a Meta-Analysis
Journal of Management Information Systems
A review of the factors which influence the use and usefulness of information systems
Environmental Modelling & Software
International Journal of Information Technology and Management
Group cohesion in organizational innovation: An empirical examination of ERP implementation
Information and Software Technology
Factors that affect software systems development project outcomes: A survey of research
ACM Computing Surveys (CSUR)
MIS Quarterly
Information Resources Management Journal
Exploring the interaction effects of social capital
Information and Management
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User participation in information systems development is considered the key to system success in organizations. The empirical evidence, however, does not support this. A review of the literature suggests that one critical weakness in empirical investigations is inadequacy of operational measures of participation to gauge user influence on system design. Furthermore, there is also a growing consensus that the contradictory evidence may be due to a contingent, rather than a direct, relationship between participation and system success. This conception asserts that the outcome of user participation may depend on various contextual variables.One variable in particular--users' system-related functional expertise--is believed to moderate the outcome of participation. This paper derives the contingent effect of user expertise and reports the results of a controlled laboratory experiment and a field survey conducted to test it. The data suggest that users who perceive themselves as functional experts, relative to others, are unlikely to accept a system unless they exerted a substantive influence on its design. On the other hand, users who perceive themselves as functional nonexperts, relative to others, are likely to accept a system regardless of the extent of their influence on its design. This finding suggests user expertise as a useful criterion for selecting participants to serve on design teams and for determining the appropriate extent of a participant user's influence on system design.