A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
The measurement of end-user computing satisfaction
MIS Quarterly
Rethinking the concept of user involvement
MIS Quarterly
Soft systems methodology in action
Soft systems methodology in action
Measuring performance of the information systems function
Journal of Management Information Systems
Explaining the role of user participation in information system use
Management Science
Task-technology fit and individual performance
MIS Quarterly
Measuring user involvement: a diffusion of innovation perspective
ACM SIGMIS Database - Special double issue: diffusion of technological innovation
Measuring system usage: implications for IS theory testing
Management Science
Introduction to information systems success measurement
Information systems success measurement
Developing a 3-D model of information systems success
Information systems success measurement
Measuring information success at the individual level in cross-cultural environments
Information systems success measurement
Information systems success measurement
Information systems success measurement
Communications of the ACM
Information Systems Research
Critical reflections on information systems
Successful strategies for user participation in systems development
Journal of Management Information Systems - Special section: Strategic and competitive information systems
The implementation of business process reengineering
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Evaluating management informatoin systems
MIS Quarterly
Measuring data warehousing success: an empirical investigation applying the DeLone and McLean model
International Journal of Data Analysis Techniques and Strategies
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In this article, we use soft systems methodology and complexity modeling to build an evaluation approach of a data warehouse implemented in a leading European financial institution. This approach consists in building a theoretical model to be used as a purposeful observation lens, producing a clear picture of the problematic situation under study and aimed at providing knowledge to prescribe corrective actions.