Journal of Management Information Systems
User involvement and user satisfaction: an exploratory contingency model
Information and Management
Understanding user evaluations of information systems
Management Science
Understanding and measuring user competence
Information and Management
Strategic information systems planning: perspectives on the role of the 'end-user' revisited
Journal of End User Computing
User resistance and strategies for promoting acceptance across system types
Information and Management
End users as expert system developers?
Journal of End User Computing
Applications development by end-users: can quality be improved?
Decision Support Systems
Sources of dissatisfaction in end-user support: an empirical study
ACM SIGMIS Database
IS service performance: self-perceptions and user perceptions
Information and Management
The impact of IS Department organizational environments upon project team performances
Information and Management
Measures of perceived end-user computing skills
Information and Management
Journal of Management Information Systems - Special section: The impacts of business process change on organizational performance
Strategies for business process reengineering: evidence from field studies
Journal of Management Information Systems - Special section: Toward a theory of business process change management
An empirical study of factors affecting software package selection
Journal of Management Information Systems
Journal of Management Information Systems
User-developed applications: an empirical study of application quality and developer productivity
Journal of Management Information Systems
Impact of Information Technology Management Practices on Customer Service
Journal of Management Information Systems
Information Technology Competence of Business Managers: A Definition and Research Model
Journal of Management Information Systems
Learning to Implement Enterprise Systems: An Exploratory Study of the Dialectics of Change
Journal of Management Information Systems
Organization memory: Review of concepts and recommendations for management
International Journal of Information Management: The Journal for Information Professionals
ERP Systems and the Strategic Management Processes that Lead to Competitive Advantage
Information Resources Management Journal
International Journal of Business Information Systems
Determinants of ERP implementation knowledge transfer
Information and Management
Structural equation model for effective CRM of information infrastructure industry in Korea
Expert Systems with Applications: An International Journal
International Journal of Information Technology and Management
An Evaluation System for End-User Computing Capability in a Computing Business Environment
IEICE - Transactions on Information and Systems
International Journal of Business Information Systems
Measures of perceived end-user computing competency in an organizational computing environment
Knowledge-Based Systems
Measuring enterprise IT capability: A total IT capability perspective
Knowledge-Based Systems
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A rapidly changing environment requires firms to adopt a customer-driven approach in managing their information systems. Study results indicate that firms with high levels of organizational involvement in IS related activities have higher levels of IS management effectiveness. In turn, these higher levels lead to lower levels of end-user self-reliance in application development and higher levels of end-user dependence on IS expertise. In our study, end-user self-reliance indicated the presence of independent end-users circumventing the IS unit by developing software applications and engaging in traditional IS activities. In contrast, end-user dependence on IS expertise indicated that end-users believed that the IS unit was a valuable and reliable source of technical knowledge and application support. More effective IS management practices, combined with higher end-user dependence on the IS expertise, were found to lead to improved perceptions of IS performance. Data were collected from 265 senior manufacturing managers who were selected because their perspective of IS activities and performance was desired and manufacturing units are an important user of the services. Structural equation modeling was used to test our hypotheses.