Measures of perceived end-user computing competency in an organizational computing environment

Authors:
Chui Young Yoon
Affiliations:
School of Electrical, Electronic and Computer Engineering, Chungbuk National University, 410 Sungbong-ro, Heungduk-gu, Cheongju City, Chungbuk 361-763, South Korea
Venue:
Knowledge-Based Systems
Year:
2009

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Abstract

The proliferation of end-user computing has necessitated the development of reliable and valid instruments that can measure an end-user computing competency for improving an individual business performance. End-user computing competency influences how well an end-user can apply computing knowledge, applications, and computing systems to his or her tasks in an organizational computing environment. This study presents an instrument that can efficiently measure perceived end-user computing competency. Using a survey of 338 respondents, we conducted a correlation analysis between total scores and item scores and factor analysis, and proposed a 17-item instrument that measures the end-user computing competency. The validity and reliability of the instrument is presented, and the theoretical and practical application of this instrument is discussed.