Computer anxiety in management: myth or reality?
Communications of the ACM
Effects of decision support training and cognitive style on decision process attributes
Journal of Management Information Systems
The successful information center: what does it take?
SIGCPR '85 Proceedings of the twenty-first annual conference on Computer personnel research
Aptitude for computer literacy
International Journal of Man-Machine Studies
Computer anxiety: sex, race and age
International Journal of Man-Machine Studies
Expansion and control of end-user computing
Journal of Management Information Systems
Strategies for end-user computing: An integrative framework
Journal of Management Information Systems
Factors of success for end-user computing
Communications of the ACM
The impact of fourth generation languages on systems development
Information and Management
“Implementing packaged software"
Management Information Systems Quarterly
Critical success factors for information center managers
MIS Quarterly
Computerization, productivity, and quality of work-life
Communications of the ACM
Perception of computer dialogue personality: an exploratory study
International Journal of Man-Machine Studies
International Journal of Man-Machine Studies
The importance of learning style in end-user training
MIS Quarterly
Investigating the support role of the information center
MIS Quarterly
Management information systems
Management information systems
A model of end-user computing policy: Context, process, content and compliance
Information and Management
Paradigm shift: the new promise of information technology
Paradigm shift: the new promise of information technology
Are information centers responsive to end user needs?
Information and Management
Converging end-user and corporate computing
Communications of the ACM
Computing at work: empowering action by “low-level users”
Communications of the ACM
The influence of individual differences on skill in end-user computing
Journal of Management Information Systems
The management of end user computing
Communications of the ACM
Quantitative Data Analysis for Social Scientists
Quantitative Data Analysis for Social Scientists
The emerging it group and rapid IT change
SIGCPR '00 Proceedings of the 2000 ACM SIGCPR conference on Computer personnel research
How IT organizations handle rapid IT change: five coping mechanisms
Information Technology and Management
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Critical IS professional activities and skills/knowledge: A perspective of IS managers
Computers in Human Behavior
Understanding individual investor's behavior with financial information disclosed on the web sites
Behaviour & Information Technology
How to mitigate the significant negative influence of computer anxiety on ease of use perceptions
Behaviour & Information Technology
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Examining the Effects of TAM Constructs on Organizational Software Acquisition Decision
Information Resources Management Journal
ERP product selection criteria for Indian small and medium enterprises: an empirical study
International Journal of Business Information Systems
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Evidence suggests that information centers (ICs) have significantly more interest in evaluating software packages and assisting in the selection of software packages than end users have. However, the selection of software packages by the information center product specialists (ICPSs) can compromise their usage. Ease of use and usefulness are believed to be fundamental predictors of usage. The question of whether ICPSs are able to correctly evaluate ease of use and usefulness of software packages for end users is posed. An insight into this issue could enhance end-user computing (EUC) policy and lead to a more effective partnership between end users and information systems (IS) professionals. A search for this insight provided the motivation for our empirical investigation of the perception of ICPSs and end users in assessing the ease of use and usefulness of thirty different software packages. Our investigation was performed in an organization with an IC that had evolved to the formalization stage. The findings show that the perceptions of the end users and ICPSs were similar in terms of assessing the ease of use of software packages. However, end users found the software packages less useful than did IC product specialists. Therefore, in sophisticated environments, end users should be empowered to develop their own user groups and suggest to IC personnel which useful software packages to acquire. Otherwise, selection of software packages without end-user participation could have an adverse effect on their usage.