Managing organizational innovation: the evolution from word processing to office information systems
Managing organizational innovation: the evolution from word processing to office information systems
“Implementing packaged software"
Management Information Systems Quarterly
Utilization as a dependent variable in MIS research
ACM SIGMIS Database
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Interorganizational business process redesign: merging technological and process innovation
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Affective reward and the adoption of group support systems: productivity is not always enough
Journal of Management Information Systems - Special section: Information technology and its organizational impact
An empirical study of factors affecting software package selection
Journal of Management Information Systems
Supporting shared information systems: boundary objects, communities, and brokering
ICIS '00 Proceedings of the twenty first international conference on Information systems
Advanced topics in end user computing
The move to outsourced IT projects: key risks from the provider perspective
Proceedings of the 2005 ACM SIGMIS CPR conference on Computer personnel research
Journal of Information Science
Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
International Journal of Electronic Commerce
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
System deep usage in post-acceptance stage: a literature review and a new research framework
International Journal of Business Information Systems
Thar's gold in them thar constructs
ACM SIGMIS Database
Information Systems Research
Information Technology and Management
IT knowledge integration capability and team performance: The role of team climate
International Journal of Information Management: The Journal for Information Professionals
The Role of Appraisal in Adapting to Information Systems
Journal of Organizational and End User Computing
Examining the Effects of TAM Constructs on Organizational Software Acquisition Decision
Information Resources Management Journal
Information Resources Management Journal
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Researchers and managers are beginning to realize that the full advantages of information technologies are not likely to be realized unless both the information technology and the organizational context are adapted during implementation. This highlights the importance of understanding and managing the relationship between information technology and organizational change. This study takes a new look at an old concept: information system utilization. A theoretical framework grounded in the punctuated equilibrium model contends that the mutual adaptation of commercial software packages and organizational processes follows a discontinuous change pattern where stable periods of utilization are occasionally disturbed by internal and external change triggers. Qualitative data gathered from interviews with software vendor personnel and a representative sample of users provide preliminary support for the existence of utilization equilibrium states. The evidence suggests that, when significant changes occur in the appropriation of technology, the users, or the organization context, the existing equilibrium state is disturbed. Following a temporary transition state characterized by redefinition of the technology and/or its context, the changes are incorporated into altered work processes, and a new equilibrium state develops. Various factors associated with the creation, maintenance, and disruption of equilibrium states are identified. Managers and users can enhance and prolong the useful life of software packages by paying careful attention to implementation efforts that heavily influence initial utilization equilibrium, identifying periods of equilibrium and transition, and managing the internal and external change triggers that influence transitions between equilibrium states.