Training end users: an exploratory study
MIS Quarterly
In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
Unifying the fragmented models of information systems implementation
Critical issues in information systems research
Implementing real world expert systems
AI Expert
Microcomputer applications: an empirical look at usage
Information and Management
AI Expert
The importance of learning style in end-user training
MIS Quarterly
Investigating the support role of the information center
MIS Quarterly
The influence of individual differences on skill in end-user computing
Journal of Management Information Systems
Factors affecting the implementation outcome of a mainframe software package: a longitudinal study
Information and Management
European Journal of Information Systems - Special issue on information systems evaluaiton
An integrative model of information systems use in mandatory environments
ICIS '98 Proceedings of the international conference on Information systems
Power, politics, and MIS implementation
Communications of the ACM
ICIS '00 Proceedings of the twenty first international conference on Information systems
Factors influencing the adoption of Internet banking
Journal of the AIS
Managing risks in enterprise systems implementations
Communications of the ACM - Supporting community and building social capital
The future of diffusion research
ACM SIGMIS Database - Special issue on adoption, diffusion, and infusion of IT
Ensuring E-Business Success by Learning from ERP Failures
IT Professional
The Nature and Determinants of IT Acceptance, Routinization, and Infusion
Proceedings of the IFIP TC8 Working Conference on Diffusion, Transfer and Implementation of Information Technology
Understanding Post-Adoption Behavior in the Context of Online Services
Information Systems Research
Learning to Use ERP Technology: A Causal Model
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 8 - Volume 8
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Organisational influences on attitudes in mandatory system use environments: a longitudinal study
International Journal of Business Information Systems
An Empirical Investigation on End-Users' Acceptance of Enterprise Systems
Information Resources Management Journal
International Journal of Business Information Systems
Online shopping behaviour: moderating role of gender and product category
International Journal of Business Information Systems
International Journal of Business Information Systems
International Journal of Business Information Systems
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The adoption process within organisational settings, which is different from traditional individual adoption, involves both primary adoption by managers and secondary adoption by employees. Understanding what determinants influence employees to deeply use Information Systems (IS) would help managers improve the process of facilitating system implementation. The aim of this study is to identify the determinants of system deep usage during the post-acceptance stage and propose a broader conceptual framework to better understand employees' deep usage in an organisational context in order to provide a focus for future research. Based on a comprehensive review of the literature related to post-acceptance behaviour in voluntary and mandatory contexts, a new framework is developed that combines insights from the post-acceptance model of IS continuance, as well as from the innovation dissonance theory. Finally, this paper concludes with the implications of the proposed model.