System deep usage in post-acceptance stage: a literature review and a new research framework
International Journal of Business Information Systems
Evaluation criteria for assessing the usability of ERP systems
Proceedings of the 2009 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists
What makes them so special?: identifying attributes of highly competent information system users
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Qualitative techniques for evaluating enterprise resource planning (ERP) user interfaces
SAICSIT '10 Proceedings of the 2010 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists
An Analysis of Factors Affecting User Acceptance of ERP Systems in the United States
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The premise of this paper is that the technically successful implementation of a complex IT does not always result in its effective use. Through the analysis of case study data related to an ERP implementation within a public organization, a causal model is proposed. This model, inductively developed, reveals key factors leading to the construct of "quality of use." It suggests that the inclusion of factors relating to learning allows to better understand why "quality of use" may vary among individual users. More specifically, factors affecting formal and informal training, and their impact on the extent of learning, are emphasized.