What makes them so special?: identifying attributes of highly competent information system users

Authors:
Brenda Eschenbrenner;Fiona Fui-Hoon Nah
Affiliations:
University of Nebraska-Lincoln, College of Business Administration, Lincoln, Nebraska;University of Nebraska-Lincoln, College of Business Administration, Lincoln, Nebraska
Venue:
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
Year:
2007

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Abstract

Information systems (IS) usage is predominant in organizations. The effectiveness and strategic potential of IS, however, depend upon the individuals within the organization who use or rely on IS, both directly and indirectly, to perform their job functions. Individuals differ in their abilities to use IS effectively to maximize task performance. Some individuals far exceed their peer group and can realize greater performance levels than others. This research proposes to understand the attributes of these individuals using the Repertory Grid Technique. This technique will identify attributes of these individuals identified as highly competent IS users, defined as those individuals who are able to utilize IS to its fullest potential and obtain the greatest performance. The attributes identified may generate factors that can then be fostered in other IS users to improve performance.