Enterprise resource planning systems: systems, life cycle, electronic commerce, and risk
Enterprise resource planning systems: systems, life cycle, electronic commerce, and risk
Industry collaboration: a practical approach for ERP education
ACSE '00 Proceedings of the Australasian conference on Computing education
Leonardo's Laptop: Human Needs and the New Computing Technologies
Leonardo's Laptop: Human Needs and the New Computing Technologies
Usability Testing and Research
Usability Testing and Research
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Learning to Use ERP Technology: A Causal Model
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 8 - Volume 8
A taxonomy of players and activities across the ERP project life cycle
Information and Management
When participants do the capturing: the role of media in diary studies
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
SAICSIT '05 Proceedings of the 2005 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries
Using diaries in group based information behavior research: a methodological study
IIiX Proceedings of the 1st international conference on Information interaction in context
Evaluating ERP Performance from User Perspective
APSCC '06 Proceedings of the 2006 IEEE Asia-Pacific Conference on Services Computing
Essentials of Business Processes and Information Systems
Essentials of Business Processes and Information Systems
Evaluation criteria for assessing the usability of ERP systems
Proceedings of the 2009 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists
Research Methods in Human-Computer Interaction
Research Methods in Human-Computer Interaction
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Studies have recommended usability criteria for evaluating Enterprise Resource Planning (ERP) systems. However these criteria do not provide sufficient qualitative information regarding the behaviour of users when interacting with the user interface of these systems. A triangulation technique, including the use of time diaries, can be used in Human Computer Interaction (HCI) research for providing additional qualitative data that cannot be accurately collected by experimental or even observation means alone. Limited studies have been performed on the use of time diaries in a triangulation approach as an HCI research method for the evaluation of the usability of ERP systems. This paper reports on a case study where electronic time diaries were used in conjunction with other HCI research methods, namely, surveys and usability questionnaires, in order to evaluate the usability of an ERP system. The results of the study show that a triangulation technique including the use of time diaries is a rich and useful method that allows more flexibility for respondents and can be used to help understand user behaviour when interacting with ERP systems. A thematic analysis of the qualitative data collected from the time diaries validated the quantitative data and highlighted common problem areas encountered during typical tasks performed with the ERP system. An improved understanding of user behaviour enabled the redesign of the tasks performed during the ERP learning process and could provide guidance to ERP designers for improving the usability and ease of learning of ERP systems.