An empirical study of users as application developers
Information and Management - Annals of discrete mathematics, 24
Organization and management of the information center: case studies
SIGCPR '85 Proceedings of the twenty-first annual conference on Computer personnel research
The successful information center: what does it take?
SIGCPR '85 Proceedings of the twenty-first annual conference on Computer personnel research
Information centers: the IBM model vs. practice
MIS Quarterly
Factors of success for end-user computing
Communications of the ACM
The management of the end-user environment: an empirical investigation
Information and Management
The measurement of end-user computing satisfaction
MIS Quarterly
Critical success factors for information center managers
MIS Quarterly
The management of end user computing
Communications of the ACM
Application Development without Programmers
Application Development without Programmers
Software development methodologies and traditional and modern information systems
ACM SIGSOFT Software Engineering Notes
Management control of end-user computing a description of research in progress
SIGCPR '92 Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research
The management of end-user computing: status and directions
ACM Computing Surveys (CSUR)
Determinants of user satisfaction with the support function
SIGCPR '02 Proceedings of the 2002 ACM SIGCPR conference on Computer personnel research
Information Technology and Management
Understanding intranets in the context of end-user computing
ACM SIGMIS Database
Determinants of information center success
Journal of Management Information Systems
Impacts of end-user and information center characteristics on end-user computing support
Journal of Management Information Systems
An empirical study of factors affecting software package selection
Journal of Management Information Systems
Measuring the Performance of Information Systems: A Functional Scorecard
Journal of Management Information Systems
System deep usage in post-acceptance stage: a literature review and a new research framework
International Journal of Business Information Systems
Journal of Management Information Systems
Determinants of behavioral intention to mobile banking
Expert Systems with Applications: An International Journal
Harnessing handheld computing: managing IS support to the digital ranger with defensive design
DESRIST'11 Proceedings of the 6th international conference on Service-oriented perspectives in design science research
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During the past decade, end-user computing has been subject to several research efforts. One result is common to nearly all of the studies on that topic: the importance of providing support to users. Descriptive studies have identified this result as a major issue; critical success factor studies have reported it as a key element, and models of factors of success have found that it is significantly related to user satisfaction with end-user computing. This article reports the results of a study that further investigates user support, in the particular context of the information center. The study examines the relationships among some of the key features of the information center in its support role and reports on user satisfaction. The results are based on the data provided by 172 users and 19 information center managers in 19 organizations. Analysis fo the data suggests that the number of information center employees, the number of databases, and the number of software tools provided to user are negatively correlated with the user satisfaction, while the proximity of the information center, the diversity of services offered, and the proportion of the information systems budget devoted to the information center are positively related with the various dimensions of user satisfaction.