Management information systems: conceptual foundations, structure, and development (2nd ed.)
Management information systems: conceptual foundations, structure, and development (2nd ed.)
Organizational factors affecting the success of end-user computing
Journal of Management Information Systems
1985 Opinion survey of MIS managers: Key issues
MIS Quarterly
Expansion and control of end-user computing
Journal of Management Information Systems
Factors of success for end-user computing
Communications of the ACM
The effective information center: targeting the individual user for success
Journal of Systems Management
The measurement of end-user computing satisfaction
MIS Quarterly
Critical success factors for information center managers
MIS Quarterly
Investigating the support role of the information center
MIS Quarterly
Correlates of user satisfaction with end user computing: an exploratory study
Information and Management
A comparison of perceptions about information center success
Information and Management
The measurement of user information satisfaction
Communications of the ACM
Assessing the Impact of Information Centers on End-User Computing and Company Performance
Information Resources Management Journal
ICIS '00 Proceedings of the twenty first international conference on Information systems
Understanding intranets in the context of end-user computing
ACM SIGMIS Database
A comparison of Magal's service quality instrument with SERVPERF
Information and Management
Identifying issues in customer relationship management at Merck-Medco
Decision Support Systems
Journal of Management Information Systems
The inhibitory factors of implementing internet banks
International Journal of Electronic Finance
Attracted to or Locked In? Predicting Continuance Intention in Social Virtual World Services
Journal of Management Information Systems
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This paper examines determinants of information center (IC) success, defined as user satisfaction. The determinants are tested for their relationships to IC success and one another in order to evaluate which have a direct impact on success and which operate indirectly. Prior studies have not looked for relationships among factors, omitting potentially helpful information.Data were gathered from 151 users representing three organizations and were used to develop a model of IC success. The model is consistent with Anthony's levels of management activity in that the determinants correspond to specific levels of planning and control. The determinants and their corresponding management activity levels are as follows: IC role definition is associated with strategic planning, while management control encompasses a variety of services, staff infrastructure, and organizational commitment. Operational control, in the IC environment, is concerned with quality of user-developed applications, quality of individual staff, quality of services, facilitation of end-user computing, and user self-sufficiency.This model of IC success can guide researchers studying information centers and, especially, managers charged with establishing and operating information centers.