Issues and opinion on structural equation modeling
MIS Quarterly
The relation between user satisfaction, usage of information systems and performance
Information and Management
The measurement of user information satisfaction
Communications of the ACM
Businesses as Buildings: Metrics for the Architectural Quality of Internet Businesses
Information Systems Research
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
An examination of the determinants of customer loyalty in mobile commerce contexts
Information and Management
A model for evaluating information center success
Journal of Management Information Systems
Determinants of information center success
Journal of Management Information Systems
Validating instruments in MIS research
MIS Quarterly
Re-examining perceived ease of use and usefulness
MIS Quarterly
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Using hybrid MCDM to evaluate the service quality expectation in linguistic preference
Applied Soft Computing
Electronic Commerce Research and Applications
Proceedings of the 6th Euro American Conference on Telematics and Information Systems
An assessment of customers' e-service quality perception, satisfaction and intention
International Journal of Information Management: The Journal for Information Professionals
An empirical investigation of factors affecting ubiquitous computing use and U-business value
International Journal of Information Management: The Journal for Information Professionals
Computers in Human Behavior
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The role of service quality has become critical to the success of organizations. Therefore, it is important to use a reliable instrument to measure information service quality. SERVQUAL is a popular instrument for doing this, but, though widely used, it has been criticized for its reliability and validity. Use of the performance measures from SERVQUAL to form SERVPERF has addressed some of these issues. However, Magal's instrument on information center success was found effective within a service context because of its service orientation. In our study, we therefore compared Magal's instrument with the SERVPERF instrument in predicting satisfaction and usefulness; we found that Magal's instrument had predictive advantages in determining future usefulness and satisfaction. An important result was to show that our results supported the use of Magal's instrument as an alternative to SERVQUAL for researchers and managers interested in service quality assessment.