An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
Harvard Business Review
The successful information center: what does it take?
SIGCPR '85 Proceedings of the twenty-first annual conference on Computer personnel research
Some thoughts on quality issues of end-user developed systems
SIGCPR '85 Proceedings of the twenty-first annual conference on Computer personnel research
Training end users: an exploratory study
MIS Quarterly
End-user computing environments—finding a balance between productivity and control
Information and Management
Growth stages of end user computing
Communications of the ACM
Factors of success for end-user computing
Communications of the ACM
A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
The measurement of end-user computing satisfaction
MIS Quarterly
Critical success factors for information center managers
MIS Quarterly
Utilization as a dependent variable in MIS research
ACM SIGMIS Database
Organizational issues of end-user computing
ACM SIGMIS Database
A discrepancy model of end-user computing involvement
Management Science
The evolution of information centers: a stage hypothesis
ACM SIGMIS Database
The management of end user computing
Communications of the ACM
The measurement of user information satisfaction
Communications of the ACM
An investigation of the information center from the user's perspective
ACM SIGMIS Database
A comparison of Magal's service quality instrument with SERVPERF
Information and Management
Evaluating leadership, IT quality, and net benefits in an e-government environment
Information and Management
Assessing the Impact of Information Centers on End-User Computing and Company Performance
Information Resources Management Journal
Exploring the Relationship Between EUC Problems and Success
Information Resources Management Journal
Information Resources Management Journal
Mandatory Usage of Mobile IS by Unsophisticated Users: Welfare and Compatibility with Work
Information Resources Management Journal
Journal of Database Management
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With the growing amount of resources consumed by end-user computing (EUC), its support organization, the information center (IC), is under increasing pressure to justify its existence. This study proposes an instrument and a model for evaluating IC success, based on the user satisfaction construct. Three dimensions of satisfaction are identified: Quality of IC Services, Quality of User-developed Applications (UDA), and User Self-sufficiency. Five hypotheses concerning the relationship among these dimensions and IC success are proposed. The instrument and the model are empirically tested. There is strong evidence of the validity of the instrument. Results indicate that the three dimensions are good predictors of IC success. All of the hypotheses were supported to varying degrees.