Information systems management in practice
Information systems management in practice
1985 Opinion survey of MIS managers: Key issues
MIS Quarterly
Organization and management of the information center: case studies
SIGCPR '85 Proceedings of the twenty-first annual conference on Computer personnel research
Journal of Management Information Systems
Evolution and organizational information systems: an assessment of Nolan's stage model
Communications of the ACM
The stage hypothesis and the s-curve: some contradictory evidence
Communications of the ACM
The management of end-user computing: status and directions
ACM Computing Surveys (CSUR)
A model for evaluating information center success
Journal of Management Information Systems
Impacts of end-user and information center characteristics on end-user computing support
Journal of Management Information Systems
Assessment of End-User Computing from an Organizational Perspective
Information Resources Management Journal
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Information centers (IC) have undergone numerous changes since they were first created to facilitate and control end-use computing. Today, ICs have evolved to play a significant role in an organization's computing activities. As such, the function and management of ICs are of major concern to information systems (IS) executives. The evolving nature of the IC, however, constrains these IS executives in their decisions regarding the role and future directions for ICs. This study proposed a stage hypothesis for information center evolution. Key benchmark variables were identified and the behavior of these variables over time were used to arrive at the stage hypotheses. A survey of IC managers was conducted to evaluate the accuracy of the proposed hypothesis and is to determine the current status of ICs in organizations. The results provided strong support for the hypothesis. Knowledge of how key benchmark variables behave during the evolution of ICs is invaluable to IS executives in their efforts to provide direction for ICs in their organizations.