An empirical study of users as application developers
Information and Management - Annals of discrete mathematics, 24
A laboratory study of user characteristics and decision-making performance in end-user computing
Information and Management
Information centers: the IBM model vs. practice
MIS Quarterly
Expansion and control of end-user computing
Journal of Management Information Systems
Strategies for end-user computing: An integrative framework
Journal of Management Information Systems
Training end users: an exploratory study
MIS Quarterly
Structure and function of information centers: case studies of six organizations
Information and Management
End-user computing environments—finding a balance between productivity and control
Information and Management
The information center approach for developing computer-based information systems
Information and Management
Growth stages of end user computing
Communications of the ACM
The effective information center: targeting the individual user for success
Journal of Systems Management
Journal of Management Information Systems
The management of the end-user environment: an empirical investigation
Information and Management
The measurement of end-user computing satisfaction
MIS Quarterly
Critical success factors for information center managers
MIS Quarterly
User cube: a taxonomy of end users
Communications of the ACM
The evolution of information centers: a stage hypothesis
ACM SIGMIS Database
End-user training and computing effectiveness in public agencies: An empirical study
Journal of Management Information Systems
Investigating the support role of the information center
MIS Quarterly
Correlates of user satisfaction with end user computing: an exploratory study
Information and Management
Are information centers responsive to end user needs?
Information and Management
The management of end user computing
Communications of the ACM
The measurement of user information satisfaction
Communications of the ACM
An investigation of the information center from the user's perspective
ACM SIGMIS Database
Modelling technology acceptance in education: A study of pre-service teachers
Computers & Education
Nature versus nurture: an examination of factors that contribute to IT service quality
Proceedings of the special interest group on management information system's 47th annual conference on Computer personnel research
Motivational factors that influence the acceptance of Moodle using TAM
Computers in Human Behavior
| Hi-index | 0.01 |
In a cross-sectional survey of 114 information centers, it was found that support needed by end-users varied with their computing sophistication and the maturity of the information center. However, information centers did not take into account differences among users in designing support services, and provided all users with the same amount of support. For most users, the support provided was far less than the support needed, but end-user satisfaction was higher when more support needs were fulfilled. The implication of these results is that information centers are not making the requisite effort to identify and fulfill the support needs of their end-users.