Management information systems: conceptual foundations, structure, and development (2nd ed.)
Management information systems: conceptual foundations, structure, and development (2nd ed.)
The management of information systems
The management of information systems
Organization and management of the information center: case studies
SIGCPR '85 Proceedings of the twenty-first annual conference on Computer personnel research
The management of end user computing
Communications of the ACM
A consultation system for information center resource allocation
SIGCPR '87 Proceedings of the conference on The 1987 ACM SIGBDP-SIGCPR Conference
Critical success factors in information center strategy
SIGCPR '88 Proceedings of the ACM SIGCPR conference on Management of information systems personnel
Critical success factors for information center managers
MIS Quarterly
Organizational issues of end-user computing
ACM SIGMIS Database
Quality end user-developed applications: some essential ingredients
ACM SIGMIS Database
The diffusion of information centers: patterns of innovation adoption by professional subunits
SIGCPR '92 Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research
The effect of expertise on software selection
ACM SIGMIS Database
The management of end-user computing: status and directions
ACM Computing Surveys (CSUR)
Converging end-user and corporate computing
Communications of the ACM
COCS '93 Proceedings of the conference on Organizational computing systems
End-user application development: practices, policies, and organizational impacts
SIGCPR '86 Proceedings of the twenty-second annual computer personnel research conference on Computer personnel research conference
Information systems strategy and end-user application development
ACM SIGMIS Database
A model for evaluating information center success
Journal of Management Information Systems
Spreadsheet presentation and error detection: an experimental study
Journal of Management Information Systems - Special issue: Information technology and its organizational impact
Impacts of end-user and information center characteristics on end-user computing support
Journal of Management Information Systems
End-user training methods: what we know, need to know
ACM SIGMIS Database
The Impact of Information Centers on End-User Computing
Information Resources Management Journal
A Users' Perspective of the Critical Success Factors Applicable to Information Centers
Information Resources Management Journal
The Senior Executive as Organizational Stakeholder of Microcomputer Technology
Information Resources Management Journal
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This paper reports the findings of a field study conducted to obtain the end-user's viewpoint regarding the Information Center as a concept, and as an organization deployed in the user's own company. The study was conducted during 1985, and involved over 50 end-users in five Fortune 1000 corporations. Semi-structured interviews were used to obtain the user's viewpoint on such issues as: the importance of information center services, the effectiveness of those services as delivered in the user's own company, and the use and importance of other sources for similar services. In addition, critical success factors for information centers, and users opinions on the anticipated future need for information center services were also solicited. Results of the field interviews are presented and analyzed, with suggestions made on the conclusions that can be drawn in terms of managing and delivering information center services.