An empirical study of users as application developers
Information and Management - Annals of discrete mathematics, 24
End-user computing: are you a leader or a laggard
Sloan Management Review
Expansion and control of end-user computing
Journal of Management Information Systems
The management of end user computing
Communications of the ACM
An investigation of the information center from the user's perspective
ACM SIGMIS Database
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Selection of hardware and software is a complicated task involving the consideration of multiple criteria decision making (MCDM) as well as the expertise of the decision maker. Two MCDM studies examined whether or not expertise in database management systems (DBMS) would facilitate selection among DBMS alternatives. The results of the first study suggest that (I) experts seemed to exhibit more agreement on criterion weights than did novices, (2) experts were about twice as consistent in applying the weights they assigned to the choice task compared to novices, (3) novices tended to rate criteria with scores that were closer to the neutral midpoint than did experts, and (4) experts made different choices than did novices. Consistency was assessed using two different quantitative measures; one was based on ordinality and the other on position. In the second study, concurrent verbal protocols showed that experts tended to bring their own experience to the choice task, were distracted less frequently, and used superior strategies in elimination of weakest alternatives. This implies that staff members with significant domain expertise should be used in DBMS acquisition tasks. Future research should determine whether or not these findings generalize to other task domains.