Quality end user-developed applications: some essential ingredients

Authors:
Donald L. Amoroso;Paul H. Cheney
Affiliations:
Univ. of Colorado, Colorado Springs;-
Venue:
ACM SIGMIS Database
Year:
1992

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Abstract

This article examines the dimension of quality in end user-developed applications. Quality is defined as the degree to which an application of "high grade" accomplishes or attains its goal from the perspective of the user. We propose a definition for "quality" as a combination of end user information satisfaction and application utilization. We then discuss three measurement instruments that were developed to capture the dimensions of quality and assess their psychometric properties.