An empirical study of users as application developers
Information and Management - Annals of discrete mathematics, 24
Factors of success for end-user computing
Communications of the ACM
The measurement of end-user computing satisfaction
MIS Quarterly
Definitional distinctions and implications for managing end user computing
Information and Management
Software quality metrics: considerations about requirements and requirement specifications
Information and Software Technology - Software quality assurance
Role of non-stochastic-based metrics in quantification of software reliability
Information and Software Technology - Software quality assurance
Profiling software through the use of metrics
Software—Practice & Experience
Quality end user-developed applications: some essential ingredients
ACM SIGMIS Database
Software Validation, Verification, Testing and Documentation: A Source Book
Software Validation, Verification, Testing and Documentation: A Source Book
Measuring Programmer Productivity and Software Quality
Measuring Programmer Productivity and Software Quality
An Introduction to Software Quality Control
An Introduction to Software Quality Control
A framework for the measurement of software quality
Proceedings of the software quality assurance workshop on Functional and performance issues
Software psychology: Human factors in computer and information systems (Winthrop computer systems series)
A comparison of end user and expert system quality assessments
Advanced topics in end user computing
Advanced topics in end user computing
The role of spreadsheet knowledge in user-developed application success
Decision Support Systems
Journal of Management Information Systems
An Integrative Contingency Model of Software Project Risk Management
Journal of Management Information Systems
User developed application success: sources and effects of involvement
Behaviour & Information Technology
User Developed Applications and Information Systems Success: A Test of DeLone and McLean's Model
Information Resources Management Journal
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For several years now, software quality has been a major concern for those involved in the area of software engineering, and researchers as well as practitioners of the domain have proposed instruments to measure it. Application quality is also a concern for researchers and managers involved in the area of end-user computing. However, since end-user computing research is in a much earlier stage than research in software engineering, relatively few efforts have been made to assess the quality of user-developed applications. Building on earlier work in software engineering and in end-user computing, this study developed and assessed a measure of user-developed applications quality. The quality construct comprises eight dimensions: reliability, effectiveness, portability, economy, user-friendliness, understandability, verifiability, and maintainability. In turn, each quality dimension is composed of a set of criteria. Finally, each criterion is measured by a series of items. The instrument was tested by means of a survey involving 110 end-users. Confirmatory factor analysis, using the partial least squares technique, was conducted. The results indicate that the 56-items instrument is reliable and valid, and that it may be a useful tool for researchers and for practitioners alike.