The management of end user computing
Communications of the ACM
Application Development without Programmers
Application Development without Programmers
Factors of success for end-user computing
Communications of the ACM
Computer-based systems for cooperative work and group decision making
ACM Computing Surveys (CSUR)
Critical success factors for information center managers
MIS Quarterly
The evolution of information centers: a stage hypothesis
ACM SIGMIS Database
Investigating the support role of the information center
MIS Quarterly
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
An investigation of the information center from the user's perspective
ACM SIGMIS Database
Assessment of End-User Computing from an Organizational Perspective
Information Resources Management Journal
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This paper provides case studies of thirteen St. Louis based information centers. The objectives of the paper are to describe the responsibilities of information center professionals, to identify tools and resources for end user computing, to describe users and user-developed applications, and to identify policies relating to end user application development. The findings reflect the growth of information center resources and staff in response to rising demand for support of end user computing . Most user-developed applications were queries, reports, and analyses of production data extracts, as well as microcomputer based applications involving personal and departmental data. Informal policies and guidelines for user applications have been defined, but as yet most of these applications have not impacted the application development backlog.