Some thoughts on quality issues of end-user developed systems
SIGCPR '85 Proceedings of the twenty-first annual conference on Computer personnel research
The management of end user computing
Communications of the ACM
An investigation of the information center from the user's perspective
ACM SIGMIS Database
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End-user computing in organizations with different information systems strategies was studied to determine the nature and characteristics of user-developed applications, systems development practices, quality assurance methods, and policies and procedures for end-user development. The findings showed that the information systems strategies of the firms studied did not markedly affect end-user computing activities. In most of these firms, strategic end-user systems were being designed by functional specialists, suggesting their role as catalysts for introducing strategic uses of information technology in user departments in which computing had been primarily valuable for operational efficiency in the past. Formal systems development practices such as data validation, documentation, and data security were not being followed, indicating a need for user training. Although policies and procedures for hardware and software acquisition were in effect, users were largely unaware of policies or guidelines addressing application development issues.