The management of end user computing
Communications of the ACM
An empirical investigation of the formal support for end user computing derived from the information center concept
Management considerations for an information center
IBM Systems Journal
Documentation for user-developed applications with high documentation requirements
ACM SIGDOC Asterisk Journal of Computer Documentation
SIGCPR '88 Proceedings of the ACM SIGCPR conference on Management of information systems personnel
Investigating the support role of the information center
MIS Quarterly
Motivation and performance in the information systems field: a survey of related studies
SIGCPR '91 Proceedings of the 1991 conference on SIGCPR
The diffusion of information centers: patterns of innovation adoption by professional subunits
SIGCPR '92 Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research
The interaction between end user computing and task characteristics: an exploratory study
SIGCPR '93 Proceedings of the 1993 conference on Computer personnel research
The management of end-user computing: status and directions
ACM Computing Surveys (CSUR)
COCS '93 Proceedings of the conference on Organizational computing systems
Antecedents and consequences of job satifaction among information center employees
SIGCPR '92 Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research
Understanding intranets in the context of end-user computing
ACM SIGMIS Database
Antecedents and consequences of job satisfaction among information center employees
Journal of Management Information Systems - Special section: Research in integrating learning capabilities into information systems
Impacts of end-user and information center characteristics on end-user computing support
Journal of Management Information Systems
Reconstrucing the systems development organization
MIS Quarterly
Usage of and Support for Information Centers: An Exploratory Survey
Information Resources Management Journal
Disturbing Realities Concerning Data Policies in Organizations
Information Resources Management Journal
A Descriptive Model for End-User Acceptance of Information Centers
Information Resources Management Journal
Information Resources Management Journal
Assessing the Impact of Information Centers on End-User Computing and Company Performance
Information Resources Management Journal
| Hi-index | 0.00 |
The information center concept originated in the mid-seventies as IBM attempted to respond to the growing backlog of requests for MIS service. IBM, like many firms, discovered that the DP/MIS organization was unable to respond to the large number of requests for new systems. As a partial solution, information centers were installed at IBM and other firms to support end-user computing - the environment in which users address information needs directly. This concept of support for end-user computing has been well accepted.This research studied the way 20 firms in the Dallas-Fort Worth, Texas, area operationalized the concept, comparing their information centers with the IBM/Hammond model. This paper compares the findings of empirical research to the contentions made by Hammond in his IBM Systems Journal article of 1982. Agreement was found with only one-half of Hammond's propositions. The areas of disagreement are considered important.