The management of end-user computing: status and directions
ACM Computing Surveys (CSUR)
Understanding end-user computing through technological frames
ICIS '97 Proceedings of the eighteenth international conference on Information systems
Sources of dissatisfaction in end-user support: an empirical study
ACM SIGMIS Database
Determinants of information center success
Journal of Management Information Systems
Impacts of end-user and information center characteristics on end-user computing support
Journal of Management Information Systems
Usage of and Support for Information Centers: An Exploratory Survey
Information Resources Management Journal
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