Factors of success for end-user computing
Communications of the ACM
The effective information center: targeting the individual user for success
Journal of Systems Management
Are information centers responsive to end user needs?
Information and Management
The place and value of documentation in end-user computing
Information and Management
An examination of sources of support preferred by end-user computing personnel
Journal of End User Computing
Technological frames: making sense of information technology in organizations
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
International Journal of Web Based Communities
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