The measurement of end-user computing satisfaction
MIS Quarterly
Issues and opinion on structural equation modeling
MIS Quarterly
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
A Knowledge-Based Theory of the Firm--The Problem-Solving Perspective
Organization Science
Organization Antecedents of Successful IT Management
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 04
A model for evaluating information center success
Journal of Management Information Systems
Journal of Management Information Systems
Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
International Journal of Electronic Commerce
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Editor's comments: PLS: a silver bullet?
MIS Quarterly
Measuring e-government readiness
Information and Management
Managing e-government implementation in China: A process perspective
Information and Management
Organizational impact of system quality, information quality, and service quality
The Journal of Strategic Information Systems
Diversity and diffusion of theories, models, and theoretical constructs in egovernment research
EGOV'11 Proceedings of the 10th IFIP WG 8.5 international conference on Electronic government
Reflecting on E-Government Research: Toward a Taxonomy of Theories and Theoretical Constructs
International Journal of Electronic Government Research
The complexities of electronic services implementation and institutionalisation in the public sector
Information and Management
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US Government organizations are creating value for their citizens and businesses by improving their public service delivery through good websites. Our study examined leadership and IT quality, and their effect on positive delivery outcomes in an e-government environment. We first developed a theoretically based model using elements of the model developed for the Malcolm Baldrige National Quality Award (MBNQA) and DeLone and McLean's IS Success model. To test this model, we conducted a field survey at a municipal city government. The results supported our hypothesis that the MBNQA leadership triad (leadership, strategic planning, and customer/market focus) had a positive impact on the IT quality triad (information, system, and service quality). We also found that both leadership and IT quality increased the benefits.