Building and testing a causal model of an information technology's impact
ICIS '89 Proceedings of the tenth international conference on Information Systems
Models of software accumulation
Journal of Systems and Software
Information and Software Technology
Journal of Management Information Systems
Software quality assurance: an analytical survey and research prioritization
Journal of Systems and Software
The impact of poor data quality on the typical enterprise
Communications of the ACM
Evaluating the cost of software quality
Communications of the ACM
Information quality benchmarks: product and service performance
Communications of the ACM - Supporting community and building social capital
How Software Process Improvement Helped Motorola
IEEE Software
The Business of Software Improvement
IEEE Software
A Robust Optimization Approach for Improving Service Quality
Manufacturing & Service Operations Management
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
The Role of Inspection in Software Quality Assurance
IEEE Transactions on Software Engineering
Information Systems Research
The impact of industry contextual factors on IT focus and the use of IT for competitive advantage
Information and Management
An empirical test of the DeLone-McLean model of information system success
ACM SIGMIS Database
Special issue: impacts of information technology investment on organizational performance
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Executives' perceptions of the business value of information technology: a process-oriented approach
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Beyond accuracy: what data quality means to data consumers
Journal of Management Information Systems
Total quality management in information systems development: key constructs and relationships
Journal of Management Information Systems - Special section: Exploring the outlands of the MIS discipline
Measuring KMS success: a respecification of the DeLone and McLean's model
Information and Management
Information System Success: Individual and Organizational Determinants
Management Science
Integration of IT service management into enterprise architecture
Proceedings of the 2007 ACM symposium on Applied computing
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Evolving standards for IT service management
IBM Systems Journal
Evaluating leadership, IT quality, and net benefits in an e-government environment
Information and Management
Journal of Management Information Systems
An overview of IT service management
Communications of the ACM - Security in the Browser
Online purchase intentions: A multi-channel store image perspective
Information and Management
Modeling High-Quality Knowledge Sharing in cross-functional software development teams
Information Processing and Management: an International Journal
Information Systems Service Quality, Zone of Tolerance, and User Satisfaction
Journal of Organizational and End User Computing
Using enterprise architecture analysis and interview data to estimate service response time
The Journal of Strategic Information Systems
IT service climate, antecedents and IT service quality outcomes: Some initial evidence
The Journal of Strategic Information Systems
International Journal of Business Information Systems
International Journal of Business Information Systems
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Increased organizational dependence on information systems drives management attention towards improving information systems' quality. A recent survey shows that ''Improve IT quality'' is one of the top concerns facing IT executives. As IT quality is a multidimensional measure, it is important to determine what aspects of IT quality are critical to organizations to help Chief Information Officers (CIOs) to devise effective IT quality improvement strategies. In this research, we model the relationship between information systems' (IS) quality and organizational impact. We hypothesize greater organizational impact in situations in which system quality, information quality and service quality are high. We also hypothesize a positive relationship between system quality and information quality. We test our hypotheses using survey data. Our structural equation model exhibits a good fit with the observed data. Our results show that IS service quality is the most influential variable in this model (followed by information quality and system quality), thus highlighting the importance of IS service quality for organizational performance. This paper contributes theoretically to IS success models through the system quality-to-information quality and IS quality-to-organizational impact links. Implications of our results for practice and research are discussed.