Information quality benchmarks: product and service performance

  • Authors:
  • Beverly K. Kahn;Diane M. Strong;Richard Y. Wang

  • Affiliations:
  • Suffolk University, Boston, MA;Worcester Polytechnic Institute, Worcester, MA;Boston University in Boston, MA and Massachusetts Institute of Technology, Cambridge, MA

  • Venue:
  • Communications of the ACM - Supporting community and building social capital
  • Year:
  • 2002

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Abstract

Information quality (IQ) is an inexact science in terms of assessment and benchmarks. Although various aspects of quality and information have been investigated [1, 4, 6, 7, 9, 12], there is still a critical need for a methodology that assesses how well organizations develop information products and deliver information services to consumers. Benchmarks developed from such a methodology can help compare information quality across organizations, and provide a baseline for assessing IQ improvements.