Investigating the influence of social computing applications on website quality

  • Authors:
  • Dion Hoe-Lian Goh;Alton Y. K. Chua

  • Affiliations:
  • Nanyang Technological University, Singapore;Nanyang Technological University, Singapore

  • Venue:
  • Proceedings of the 2010 ACM Symposium on Applied Computing
  • Year:
  • 2010

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Abstract

Social computing applications hold immense potential in enriching communication, enabling collaboration and fostering innovation. However, little work has been done to studying social computing applications in library Websites. This paper therefore seeks to investigate the prevalence of social computing applications in library Websites, and in particular, examine if the presence of such applications enhance the quality of these sites. In our work, 120 libraries' Websites, from North America, Europe and Asia, divided equally between public and academic, were sampled and their content analyzed. Prevalence of social computing applications was found to vary across regions but only marginally by library type. Further, the presence of social computing applications was found to correlate to the overall quality of library Websites. The paper concludes by highlighting implications for both librarians and scholars interested to delve deeper into the implementation of social computing applications.